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Date Published: October 30, 2023 Categories: Industry Why good scenario planning is the backbone of any successful support team
Date Published: October 27, 2023 Categories: Industry Insights A day in the life of a workforce manager in healthcare: juggling data, people, and unexpected curveballs
Date Published: October 18, 2023 Categories: Industry What you actually need vs. what WFM makes you think you need
Date Published: October 12, 2023 Categories: Industry A guide to workforce management in call centres
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Date Published: May 31, 2023 Categories: Industry The 9 best call centre forecasting software to consider in 2023
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Date Published: May 22, 2023 Categories: Industry Insights A complete guide to call centre forecasting in 2023
Date Published: April 20, 2023 Categories: Industry 6 common issues with workforce management software
Date Published: March 28, 2023 Categories: Industry Insights Implementing ChatGPT within a support team
Date Published: March 16, 2023 Categories: Industry Surfboard Surfboard x Klaus Partnership Announcement
Date Published: March 14, 2023 Categories: Industry Insights How to avoid employee burnout in customer support
Date Published: February 24, 2023 Categories: Industry Insights Split shifts: How to improve flexibility for support teams
Date Published: January 31, 2023 Categories: Industry Insights The Importance of Team Planning in Customer Support