Create efficient schedules with ease – hit SLAs with a happy customer support team.
Real-time management, integrated forecasting, adaptable schedules, and tools to manage BPOs — all in one place.
Trusted by leading support teams
Efficiently match supply with demand with customisable integrated forecasting.
Automate complex global scheduling. Ditch the spreadsheets, work smarter.
Track adherence, enhance communication with Slack and adapt on the fly.
Monitor support team performance, analyse shrinkage, optimise resources.
Seamlessly integrate forecasting into your workflow and centralise scheduling tasks. Revolutionise your planning for a more streamlined operation, leaving spreadsheets behind.
“Before Surfboard, I used to struggle for hours scheduling staff in 3 different teams with multiple daily tasks. Now, one-click of a button and an entire month of schedules are done!”
Jacqueline du Plooy, Regional CS Manager, Paymentology
Empower your team with a dynamic real-time dashboard. Navigate changing inflow patterns or shrinkage, keep your team on task with Slack, and swiftly adapt with peak efficiency.
“A key component to our support is making sure we can adhere to our SLA guidelines for response and in order to do so we need to have people available at the right place and right time”
Ben Gardner, VP of Customer Support, Drift
Effortlessly manage time, budgets, and global teams. Dive into scenario planning, balance trade-offs, and stay ahead with demand forecasting. Gain insights for reviewing shrinkage and budgets while planning diverse teams.
"I can’t imagine how we would do anything without Surfboard. As our team has grown, it’s grown with us. We’ve got multiple outsourced teams and Surfboard makes it really easy to manage them all in a democratic and simple way."
Isobel Mills, Lead Customer Delight Manager, Bloom & Wild
Track, nurture, and grow your team with actionable insights. Monitor performance, allocate development time, and schedule fairly – every time. Enable flexibility with availability and requests, guided by insights.
"As our team grew by 20x in 18 months, Surfboard was exactly what we needed to maintain high quality customer service at scale.”
Alex Fitzgerald, Founder, Cuckoo
Unlock the impact of clear scheduling and performance reporting with Surfboard — measurable results, guaranteed.
Ready to see why companies like Bloom & Wild, Beauty Pie, Cleo AI and Drift chose us? Let’s chat.
